Shipping & Delivery

Products will be shipped to an address designated by you, if applicable, so long as such address is complete. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.

We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected / redelivered to any other address in any circumstance.

The selected product will be delivered only in the city it is mentioned as “available” on this website.

365 SPICERY shall not be held responsible for damage of products after delivery.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.

If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behaviour violates our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charges for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.

Please tap on the “Orders” section under the account menu of the website to check your order status.

You can find out if 365 SPICERY delivers to your Pin Code using the courier serviceability tool available on the cart page. Please tap on “Calculate Shipping” and enter your area PIN code in the respective field to get the required information about standard shipping and it’s availability. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

All orders placed on 365 SPICERY are dispatched through other courier partners such as Shiprocket and DHL. A tracking number is provided as soon as the parcel is dispatched with which you can get updates on the location of the parcel and the estimated delivery date and time. Updates will be provided via E-mails and SMS frequently.

You can change your order’s shipping address before we’ve shipped it by getting in touch with our customer care representatives. Extra charges (if applicable) shall be levied.

Kindly reach out to us for pilferage / leakage / tempering within Forty Eight (24) hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers:

• Please do not use the item for which claim is being raised.
• You may be required to furnish information like a short description of the case (a few questions will be asked to help us understand the scenario)
• The snapshots of the packet and other boxes (if any). Try to cover the sides which look tampered/damaged.
• The refund for prepaid / Cash on delivery orders will be done after the investigation. You may not be liable for a refund if he/she falls in any of the scenarios stated below:
• Failure to provide adequate information about the case.
• If a pilferage / leakage delivery was received, claims must be made the same day.
• You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

You can self-ship the return item via any reliable courier partner. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via various Contact us option available on the website.

The courier bill/receipt should satisfy the following conditions for successful processing:

• It should capture the weight of the return package.
• Residential/office address, destination address, shipment date, amount and other details should be mentioned.
• The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

We deliver products outside India. Customs and International Shipping.

365 SPICERY welcomes your comments about your experiences shopping with us and your suggestions about how to improve this Website. Any comments, ideas, suggestions, initiation, or any other content you contribute to 365 SPICERY or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for 365 SPICERY to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display worldwide, or act on such content, without additional approval or consideration, in any, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this Website and that use of your content by 365 SPICERY will not infringe upon or violate the rights of any third party.