Cancellation Policy

• 365 SPICERY allows its customers to cancel their orders up to 1 hours after their order confirmation is done. However in case the order is still not processed or shipped, 365 SPICERY will still allow its customers to cancel their orders and we will refund any payments already made by the customer for the order as credits which can be used for further purchases anytime in future. But once the shipment has been done, 365 SPICERY does not encourage any cancellations
• If we suspect any fraudulent transaction by any customer or any transaction which defines the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
• 365 SPICERY shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers/shop etc. (vendors), flood, fire, wars, acts of God, communal riots or any cause that is beyond the control of 365 SPICERY.

At present, due to the onset of the COVID-19 Virus and subsequent disruption of the supply chain, logistics and other services we are unable to offer cancellation, return, exchange or refund of the any items once the order has been placed on our website. Refunds are processed only in cases where there has been delivery of genuinely defective items and on no other grounds.

After placing an order, in case you want to cancel your order, you can easily do so until it has not been processed or shipped by us and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible. We will not be able to cancel those orders that have been already processed and shipped.

Get in touch with us via our contact form. Alternatively, look for the order support contact information provided in your order receipt e-mail. Allow us reasonable time to track the order status and thereby cancel it for you.

While our endeavour is to ensure that every order that has been successfully placed with 365 SPICERY, there are some situations in which we may have to cancel the order(s). some of the situations that may result in your order being cancelled include (but not limited to):

• Limitations on quantities available for purchase;
• Inaccurate or insufficient address;
• Product no longer available or temporarily out of stock;
• Inaccuracies or errors in product pricing or information.

We will contact you within 2 business days of such cancellation and give you the option to exchange / refund / cancel the order based on your convenience.

365 SPICERY believe in providing the best experience to our customers. However, if you do feel we can improve our services, you can contact us through the below mentioned details, and we will be glad to assist you.

You can get in touch with our Grievance Officer Ms.Tanushree via email on 365@365spicery.com OR call on +91 7279900400 with the details of your suggestions or complaints. Our endeavour is to respond within three (3) business days from the date of receipt of your email. In case of grievances / concerns, which depend on any external factors / held up due to logistical reasons, we shall address the same within 1 (one) month from the date of receipt of such email/intimation.

User agrees to defend, indemnify and hold harmless 365 SPICERY, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or Termination of this Agreement.

This Website is created and controlled by 365 SPICERY in Mumbai, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Mumbai, Maharashtra, India, in all disputes arising out of or relating to the use of the Website. Use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including without limitation this paragraph. You agree to indemnify and hold 365 SPICERY, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the Website.

365 SPICERY and other names, graphics, logos, and icons identifying 365 SPICERY or its products or services are the proprietary marks of 365 SPICERY. These IPR’s may not be used in connection with any product or service that is not offered by 365 SPICERY, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits 365 SPICERY.

These Terms and Conditions, together with Privacy Policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitute the entire agreement between you and 365 SPICERY with respect to your use of and material available through the Website, and they supersede all prior or contemporaneous communications and proposals between you and 365 SPICERY with respect to this Website. Any rights not expressly granted in these Terms and Conditions are reserved.

365 SPICERY welcomes your comments about your experiences shopping with us and your suggestions about how to improve this Website. Any comments, ideas, suggestions, initiation, or any other content you contribute to 365 SPICERY or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for 365 SPICERY to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display worldwide, or act on such content, without additional approval or consideration, in any, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this Website and that use of your content by 365 SPICERY will not infringe upon or violate the rights of any third party.

We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If we undergo any changes in the legal status with respect of acquisition or merger with another company, your information may be transferred to the new owners so that we may continue to sell products to you.